Terms and Conditions

#3220 Village Way
Sun Peaks, BC V0E 5N0


Please read Our Response to Coronavirus: Bear Country COVID-19 Policies

Conditions, Policies and Procedures for Occupancy

Thank you for booking with Bear Country Property Management (2018). Please carefully read our policies and procedures listed below and contact our office at 1-800-811-4588 or e-mail: info@bearcountry.ca, if there are any questions or concerns regarding the following:


If you have a reservation for Cahilty Hotel & Suites, the check-in location is
CAHILTY HOTEL & SUITES, 3220 Village Way.For all other properties booked through Bear Country, the check-in location is
 HEARTHSTONE LODGE, 3170 Creekside Way.

For late check-in due to travel or other delays, please call ahead to confirm arrangements with our staff.

A valid VISA or MC is MANDATORY for check-in!
Check-in:  as of 4 pm    /    Check-out: 10 am
       Late check-out is subject to approval. There is a $50 late check-out fee.

DEPOSIT POLICY: An advance deposit equal to your first night’s stay (including taxes) is due at time of booking to guarantee your reservation. Final payment will be automatically charged to the visa or master card on file 30 days prior to arrival. For reservations made within 30 days of your arrival date, full payment is required at time of booking.

CANCELLATION POLICY: If you cancel your reservation MORE than 30 days prior to your expected arrival date, an amount equal to your advance deposit is forfeited. Cancellations made less than 30 days prior to your arrival will result in forfeiture of full amount. In the event that a reservation is altered by either a later arrival date or an earlier departure date, there will be no refund made to charges already put through on your credit card.

SECURITY POLICY/DAMAGES:Your credit card (MC or Visa – we do not accept cash or debit cards) is recorded upon check-in to cover any damages, excessive housekeeping costs or miscellaneous charges accrued by guests. This credit card will remain on file for the duration of your stay and further until we are able to inspect the property after your departure. The tenant is liable for any damages to the premises, to furnishings, to equipment, hot tub (if applicable) and to household items which occur during the tenant’s occupancy, excluding normal wear and tear. The tenant is also liable for any missing items, e.g. towels, kitchen utensils, etc. A $50 processing fee will be added to any damages or missing items billed.

BEAR COUNTRY reserves the right to evict guests/tenants without any refund, if after a verbal warning by the manager on duty, the guests continue to pose a noise disturbance or a safety risk to other Bear Country guests or Bear Country staff.

Cahilty Hotel & Suites – Parking spot or underground parking on first come, first served basis.
A nightly charge applies.
Hearthstone Lodge – Underground parking on first come, first served basis. A nightly charge applies.
Fireside Lodge – Parking spot or underground parking on first come, first served basis. No charge.
All other Bear Country properties –
One parking spot per unit rented (outside stall or underground stall or garage).
There are designated overflow parking areas within the resort and our Front Desk will be able to issue a permit on a first come, first served basis. 

Cahilty Hotel & Suites: 
Daily housekeeping service is provided free of charge.
Hearthstone Lodge: 
Daily housekeeping service is provided free of charge.
Fireside Lodge: 
A towel/linen change will be provided for every 5 nights stayed.
All other Bear Country properties:
Your rental unit is stocked with fresh linens, bath towels, soaps (including dishwasher and laundry), and paper products. Our rates do not include daily maid service.  On stays over 10 nights a towel/linen change will be provided upon request.

PETS: Designated pet-friendly properties are available upon request. Pet fee applies.  A $ 350.00 fee applies if a pet stays in a not as pet-friendly specified unit.
: All our properties are NON-SMOKING! This policy is strictly adhered to and any violation will result in substantial additional charges. 

UNIT ASSIGNMENT: In the rare event of booking conflicts with homeowners or unforeseen maintenance emergencies, Bear Country reserves the right to substitute comparable accommodations up to and including the day of arrival with no additional charge to the tenant.

All hotel rooms have at least a 2 night minimum stay for the winter 2020/21 season